Privacy Policy
Last updated: 10/15/2026
Our Commitment to Privacy
At HexaSend, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, and protect information when you use our file sharing service.
Information We Collect
Files and Content
When you use HexaSend to send files, your files are temporarily stored on our servers to facilitate the transfer process. Files are automatically deleted from our servers after 24 hours or once successfully downloaded, whichever comes first. We do not permanently store or analyze your files.
Technical Information
We collect minimal technical information including IP addresses, browser type, and connection timestamps solely for service functionality and security purposes. This information is not linked to your identity and is automatically deleted after 24 hours.
Transfer Codes
Six-digit transfer codes are generated randomly and exist only during active transfers. Codes expire after 24 hours and cannot be reused.
How We Use Information
- • Facilitate file transfers between your devices
- • Generate and manage temporary transfer codes
- • Ensure service security and prevent abuse
- • Monitor service performance and reliability
- • Comply with legal obligations when required
Information Sharing and Disclosure
We do not sell, rent, or share your personal information or files with third parties, except in the following limited circumstances:
- • When required by law or legal process
- • To protect our rights, property, or safety
- • To prevent fraud or security threats
- • With your explicit consent
Data Security
We implement industry-standard security measures to protect your information during transmission and temporary storage. All connections use HTTPS encryption. Files are temporarily stored to facilitate the transfer and then permanently deleted. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
Files and transfer codes are automatically deleted from our systems after 24 hours or upon successful download completion. Technical logs are retained for up to 24 hours for security and performance monitoring purposes, then permanently deleted.
Your Rights
Since we don't store personal information or files permanently, traditional data rights like access, correction, or deletion don't apply in the usual sense. However, you have the right to:
- • Stop using our service at any time
- • Contact us with privacy concerns
- • Request information about our privacy practices
Cookies and Tracking
HexaSend uses cookies and similar technologies for essential service functionality, such as maintaining your session connection, and may also use analytics and advertising cookies to understand how the service is used and to display relevant content and ads.
Where required by law, we will request your consent before setting non-essential cookies. You can control or delete cookies through your browser settings at any time, but disabling certain cookies may impact how the service functions.
Advertising and Analytics
We may use third-party analytics and advertising partners, including Google, to help us understand usage patterns and to show ads on HexaSend or other websites. These partners may use cookies or similar technologies to collect information about your use of the service and other sites over time.
For more information about how Google uses data from partner sites and how you can manage your ad personalisation settings, please review Google's privacy and advertising policies.
Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Users
HexaSend may process information on servers located in different regions. By using the service, you understand and agree that your information may be transferred to, stored, and processed in countries where we or our service providers operate, which may have data protection laws different from those in your country of residence.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Changes become effective immediately upon posting.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@hexasend.com